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Frequently Asked Questions

It’s only natural that you’ll have a few questions about how this whole process works. Here are some of the most commonly asked questions about Cloud 9 Fundraising, along with their answers. And to make everything as simple as possible, we’ve grouped them according to topic.

Questions About Getting Started

Do we need to sign up or register to get started?

Nope—signing up is not mandatory. If you want, you can start to sell products on your own and contact us when you’re ready to place an order. But we always recommend that you take a minute to sign up first because that way we can send you some materials that will help make sure your fundraiser is a success—like order forms, brochures, and fabric swatches so people can feel how soft the sheets are.

Is there any upfront cost or commitment?

Nope! None at all. This is a significant factor and one of the biggest reasons why our fundraisers tend to be more successful (and profitable) than many others.

How much should we sell your products for?

We’ve witnessed a lot of fundraisers, and in our experience, you’ll get the best results if you charge around $35-$40 per sheet set. This way, you’ll earn $14-$19 of profit per set while also keeping prices low enough to still generate a large volume of sales. For reading pillows we recommend a selling price of $50, so you’ll earn $18 of profit per pillow. For art sets we recommend a selling price of 22$ to $70 depending on the set, so you’ll earn $10-$20 of profit per set.

Do you provide forms to collect orders?

Of course! Just click here to sign up for your fundraiser, and we’ll mail you all the order forms you need.

Questions About Our Products

What comes in each set?

All sheet sets come with 4 pieces: 1 fitted sheet, 1 flat sheet, and 2 pillow cases. The only exceptions are the Twin and Twin XL sizes, which have 3 pieces (only 1 pillow case).

Will the sheets fit oversized mattresses?

Our sheets will fit any mattress up to 16” thick (which is the vast majority of mattresses).

Are they machine washable?

Absolutely! One great thing about microfiber sheets is how easy they are to care for. They’re also naturally wrinkle- and fade-resistant.

Can we order additional pillow cases?

Yes, you can order extra pillow cases. The cost for those is $7, and we recommend a price-point of $12.

What is the thread count?

Because our sheets are made of microfiber, not cotton, there is no actual “thread count.” Instead, microfiber sheets are measured in GSM thickness. Keep in mind the whole idea of “thread count” is often misleading. Having a higher thread count does NOT always necessarily equal higher-quality sheets. That’s because manufacturers know that people are asking about thread count, so they do everything they can to over-inflate their thread count numbers. Many manufacturers twist 2-4 fibers together in their sheets, and then count each fiber as a “thread.” So they might advertise their sheets as having a thread count of 400—when in reality they may have only 100 threads that are quadruple-ply. They’re not exactly lying, but they’re not exactly telling the whole truth either.

Our suggestion? Don’t get fixated on thread counts. It’s an overrated number anyway. Instead, pay attention to the actual material used in your sheets. And when it comes to bed sheet materials, we’ve found that microfiber is the all-around best material for sheets. It’s vastly superior to cotton. Microfiber sheets are fantastic because they are:

Lustrous & silky to the touch

Wrinkle-resistant and easy to wash

Fade-resistant and non-pilling

Cool & breathable, even on hot nights

Durable and long-lasting

Hypoallergenic and moisture-wicking

Which sizes are available?

All sheet sets are available in





Twin XL

California King

What colors are available?

Our sheets come in 24 colors. The brochures that we send you will include this image, so you can show the colors to people when they place their order.

Questions About Placing an Order

How often can we place an order?

You can place an order anytime you want, and we’ll ship them out in 1-3 business days. Just keep in mind that to qualify for free shipping, your order needs to contain at least 12 units. So we recommend waiting to place your orders until after you have made at least 12 sales.

How much does shipping cost?

Shipping is free on all orders with at least 12 units.

What if I have an order of just a few sets going to different address?

Unfortunately those would all have to qualify as separate orders, each with its own shipping cost. Our recommendation, if possible, is to combine those orders to save on the shipping.

Most people find it works best to ship the sheets directly to their own organization. Then you can pass out the products to all the buyers individually—which gives you an opportunity to thank them for their support.

What’s the turnaround time?

Once we receive your order, we’ll ship it out in 1-3 business days. Transit time is 1-6 days, depending on your location.

What’s the minimum order for free shipping?

Your order has to contain at least 12 units to qualify for free shipping.

Is there any extra charge for paying with a credit card?

Nope. Feel free to pay anyway you like with no extra charge.

What payment forms do you accept?

We accept the following payment methods:

  • Credit cards preferred (Visa, MasterCard, Discover, American Express)
  • PayPal
  • Checks
  • Direct deposit
  • Bank wire transfer
What if I don’t feel comfortable giving my credit card info online?

While we make sure to keep our website 100% safe and secure, we understand if you prefer not to give out your credit card information online. If that’s the case, we recommend calling us to provide your credit card information verbally. (Use the phone number on the order form.)

How do we go about placing the order?

When you’re ready to place your order, simply fill out the order form and email to or fax to 845-533-4590.

General & Miscellaneous Questions

What is your return policy?

Every single purchase carries our Rest Assured Guarantee: If your product has any defect at all, please take a picture and email it to us so we can send a replacement. That commitment, along with our products’ impeccable quality, will ensure that your donors are thrilled with their purchase—and will be looking forward to your next fundraising event.

What if I have questions that aren’t answered here?

We’re doing our best to make sure all FAQs are on this page, but if you still have a question, feel free to contact us at:

Phone: 856-494-9999
Fax: 845-533-4590

Or simply fill out the form on this page to send us a message.

Use coupon code GET10 for 10% off your first order.


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